FAQs

Q: How long does delivery take?
A: Please allow 12-20 business days (average) for the items to arrive.
If your order has not arrived within the estimated delivery times, please contact our support team.
Shipping time may take longer during peak seasons (holidays, Christmas, New Year...)

Q: How can I change my shipping address?
A: Please contact us at support@homerugstyle.com within 24 hours of placing the order. We will correct the address as soon as possible.

Q: When will my item's tracking number be available?
A: Tracking numbers are usually generated within 3-6 business days. Depending on the efficiency of our shipping partners, it may take up to an additional 7 days for tracking information to be updated.
Tracking numbers are emailed to our customers even before tracking information is available.

Payment Methods
Q: How do I pay with PayPal? How does it work?
A: PayPal is the easiest way to pay online. When checking out your order, you will be redirected to the PayPal website. Make sure you provide the correct details to ensure a quick and hassle-free payment process. After a successful PayPal payment, a payment confirmation for your order will be automatically generated to the https://homerugstyle.com. It's fast, easy and secure.

Q: Can I pay with PayPal without a PayPal account?
A: Yes! It is commonly misunderstood that a PayPal account is needed to make payments through PayPal. The truth is that you don't need one, although we strongly recommend that you sign up to enjoy the added convenience.
Without a Paypal account, all you need is a debit/credit card supported by Paypal as listed below.
With Paypal, we can process and deliver your orders to you in less time. Paypal is the easiest and safest way to pay online. No account required.
For more information, click here to see how Paypal works for you.

Q: How safe is my personal information?
A: “Homerugstyle” adheres to the highest industry standards to protect your personal information with the best security solutions. Your credit card information and personal data is encrypted during transmission using SSL (Secure Socket Layer Technology), which is widely used on the Internet to process payments securely. Your credit card information is only available to Paypal or Stripe to complete the requested transaction and is not stored afterwards.

Q: Item not as described, what can I do?
A: Please contact us freely at support@homerugstyle.com and we will endeavor to resolve the issue as soon as possible.

Q: Does the product not smear when washed?
A: you can wash. Products printed with high quality will not smear when washed.