Shipping policy

Below are details of our shipping process, delivery times, fees and order tracking.

1. Processing and delivery times
Production time: 2–5 working days, depending on product type and customisation requirements.
Shipping time: 10–15 working days after order is dispatched.
Estimated total time: 12–20 working days from order date.
Note:
This time is for standard delivery within the UK.
"Working days" do not include Saturdays, Sundays and UK public holidays (e.g. Christmas, Easter, Bank Holidays).
Some orders may require additional time due to special requirements or unforeseen circumstances.

2. Delivery areas and delivery charges
Delivery areas: We offer nationwide delivery across the UK. International shipping is currently unavailable.
Shipping costs: Free for all orders.
Shipping partners: We work with trusted UK couriers such as Royal Mail, DPD or Parcelforce to ensure safe and timely delivery. Note: If you are in a remote or difficult to reach area (e.g. Scottish Highlands, Scottish Islands), please contact us to confirm delivery status.

3. Tracking your order
Tracking number:
Once your order has been dispatched, you will receive a tracking number via email within 24 working hours.
Use the tracking number to check the status of your order on the courier's website (the link will be provided in the email).
If you do not receive a tracking number:
Please check your spam/junk folder.
Contact us via:
Email: support@homerugstyle.com
We will assist you in checking the status of your order within 24 working hours.

4. Delivery delays
Delivery times may be extended in the following cases:
Holidays: Christmas, New Year, Easter or other major UK holidays.
Peak season: November–December due to high volume of orders.
Custom orders: Bespoke or special orders may require additional production time.
Shipping congestion: Due to high volume of orders or issues with our shipping partners.
If your order is delayed, we will notify you via email or phone number provided. You can contact support@homerugstyle.com for further details. We apologize for the inconvenience and appreciate your understanding.

5. Undelivered Order
If you have not received your order, please follow these steps:
Check the status:
Use the tracking number to find your order.
Contact your local post office or delivery warehouse, as the order may be awaiting collection.
Contact us:
If the order has not arrived after 15 working days of receiving the tracking number, please contact us via:
Email: ssupport@homerugstyle.com
We will coordinate with the courier to check within 3 working days and provide the following options:
Full refund via the original payment method (processed within 10 working days).
Free re-shipment of the order.
After 30 days:
If the order is confirmed lost (according to the shipping carrier's information), we will refund or re-ship immediately.
Note:
Please notify us within 30 days of placing your order for prompt assistance.
The refund process is subject to our Refund Policy.

6. Data Security
All order information, tracking codes and transactions processed through nqndecor.com are secured with SSL (HTTPS) certificates to ensure data security. See our Privacy Policy for details.

7. Troubleshooting
If you have any questions or issues regarding shipping, we are committed to responding within 24 business hours:
Email: support@homerugstyle.com