Return and Refund Policy

At Homerugstyle, we are committed to providing a great shopping experience with our carpet products. If you are not satisfied with your order, we offer a flexible return policy within 30 days from the date of delivery, ensuring your satisfaction.

1. Conditions for return.
To be eligible for return, the product must meet the following criteria:
Remaining with the seal, unused, not satisfied with the product.
Including full product labels, accessories (if any) and original packaging.
Accompanied by a receipt or proof of purchase (order code, electronic invoice).
The product cannot be returned if:
The product has been used, installed or damaged due to customer error.
Missing original packaging, product labels or proof of purchase.

2. Return Process
To initiate a return, please follow these steps:
Contact us within 30 days of receipt via:
Email: support@homerugstyle.com
Provide your return reason and order number.
Confirm your request: We will review your request within 24 business hours and send you a confirmation email if approved.

Return the product:
If approved, we will provide a free return shipping label via email (in case of our error).
Pack the product carefully according to the instructions and send it to the address we provide.
Inspect the product: We will inspect the product within 3 business days of receipt. If the product does not meet the conditions, we will contact you to arrange a return (you may be responsible for shipping costs).

3. Returns Cost
Free returns:
For products that are defective due to manufacturing, damaged during shipping or not as described on the website.
We cover all shipping and handling costs.
Customer-paid returns:
For returns due to personal reasons (e.g. wrong purchase, dissatisfaction, change of mind).
You are responsible for the return shipping costs, which will be notified before processing (depending on the carrier and area).

4. Exchanges
If you want to exchange for another product:
Contact us via email support@homerugstyle.com to return the original product.
After receiving and checking the product (within 3 working days), we will send an email with instructions on how to exchange for a new product.

Returns Cost:
Free if the product is defective or not as described.
You are responsible for the return shipping costs for personal reasons.
If the desired product is out of stock, you can choose an alternative product or get a refund.

5. Refunds
Processing time: If the return request is approved, we will process the refund within 7 business days of confirming the product is eligible.
Refund method:
Via the original payment method (bank transfer, credit card, e-wallet such as PayPal).
If the original method is not available, we will contact you to agree on an alternative method (e.g. bank transfer).
Receipt time: Depending on your bank or card issuer, the refund may take an additional 5-10 business days to appear in your account.

Delayed refund support:
Check your bank account or e-wallet.
Contact your bank or card issuer to confirm the transaction.
If you have not received your refund after 10 business days, please email support@homerugstyle.com with your order number for assistance.

6. Cancellations
Within 24 hours: You can cancel your order within 24 hours of placing your order for a full refund via your original payment method.
After 24 hours: If your order has been processed or shipped, you must follow the refund process outlined above.
Order Cancellation Process:
Contact us at support@homerugstyle.com
Refunds will be processed within 10 business days (plus 5-10 days depending on your bank).

7. Warranty
Our rugs come with a 6 month warranty.
Contact us at support@homerugstyle.com with pictures and a description of the problem.
We will review and provide repair or replacement support within 7 business days.

8. Transaction Security
All refunds and payments are processed through secure payment gateways, using SSL (HTTPS) certificates to protect your personal information. See details in our Privacy Policy.

9. Dispute Resolution
If you have any questions or complaints about the exchange, return or refund process:
Contact us via:
Email: support@homerugstyle.com
We are committed to responding within 24 business hours and resolving the issue within 7 business days.

10. Contact
For any questions about this policy, please contact:
Email: support@homerugstyle.com